Medical Office Administrator – Scheduling & Records

Orthopedic Associates of; Englewood Cliffs (NJ); On-site; USD 20,000 - 25,000; Full time

Job summary

Orthopedic Associates of Englewood Cliffs, NJ, is seeking a Medical Secretary to provide comprehensive administrative support to physicians and staff. You will manage schedules, coordinate meetings, and handle confidential patient records while ensuring regulatory compliance.

The role requires a high school diploma (associates/bachelors preferred), healthcare experience, and strong organizational skills. Typical duties include handling high call volumes, appointment coordination, and patient

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree in a related field preferred.
• Proven experience as a secretary or administrative assistant, preferably in a healthcare setting.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer heavy volume of incoming calls.
• Respond to and document all messages received.
• Clear all messages before end of workday.
• Schedule patient appointments as appropriate.
• Discuss patient responsibility upon appointment arrival, co-pays, deductibles, etc.
• Respond to questions from patients and other third-party individuals (e.g. attorneys, case managers, etc).
• Confirm new patient and IME appointments twenty-four (24) hours before scheduled appointment.
• Document all add-on requests.
• Prepare documentation as requested by a physician, including, but not limited to: Third party forms (e.g. disability, FMLA, return to school, etc.)
• IME reports and other correspondence.
• Direct patients, as appropriate.
• Maintain physician office schedules and time off schedules, notifying appropriate parties (administration, clinical, etc) of all changes in the physician schedule.
• Process incoming mail for assigned physician(s).
• Advise requesting attorneys of cost for narrative reports and other special services:
• Bill the fees for these special services
• Track payment and completion of special reports.
• Follow all written protocols and procedures of the practice.
• Demonstrate courtesy and helpfulness toward patients and their families.
• Team player is a key for this role.
• Work as a team member within the patient services department and all other departments.
• Must be able to recognize and respond appropriately to urgent/emergent situations.
• Establish and maintain effective working relationships.
• Effectively cope with typical job stress.

Skills

Organizational skills

Attention to detail

Education

High school diploma or equivalent; associate's/bachelor's preferred

Tools

EPIC

ATHENA

Job description

Orthopedic Associates of Englewood Cliffs, NJ, is seeking a Medical Secretary to provide comprehensive administrative support to physicians and staff. You will manage schedules, coordinate meetings, and handle confidential patient records while ensuring regulatory compliance.

The role requires a high school diploma (associates/bachelors preferred), healthcare experience, and strong organizational skills. Typical duties include handling high call volumes, appointment coordination, and patient