Medical Office Administrative Support Specialist

Mohave Mental Health Clinic, Inc.; Kingman (AZ); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Mohave Mental Health Clinic, Inc. is seeking a patient-focused Front Desk Coordinator to support the behavioral health clinic in Kingman, AZ.

The role handles phones, scheduling, check-ins, and data entry in the EHR, ensuring accurate, timely information and courteous service to clients. Ideal candidates have strong computer skills, experience in fast-paced settings, and the ability to multitask, prioritize, and de-escalate situations as needed while maintaining professionalism.

Qualifications

• High School Diploma or GED required.
• 21+ years old.
• 1 year experience in a high-volume customer service role in medical or similar setting.
• Fingerprint card or ability to obtain one.
• Valid AZ driver's license and current auto insurance.

Responsabilités

• Answer phones, route calls, take messages.
• Greet and check in clients for appointments.
• Enter service request details into the EHR/computer system accurately.
• Verify insurance and eligibility coverage.
• Schedule BHMP and clinician appointments.
• Collect co-pays and payments.
• Process medication refills by verifying client information in the EMR.
• Provide customer service to internal and external customers.
• Participate in Performance Improvement Processes in the Clinic.
• De-escalate clients using approved crisis intervention models.
• Perform other duties as assigned.

Connaissances

Phone handling

Customer service

Data entry

Windows Office

Multitasking

Independent work

Driving company vehicle

Formation

High school diploma or GED

Description du poste

Mohave Mental Health Clinic, Inc. is seeking a patient-focused Front Desk Coordinator to support the behavioral health clinic in Kingman, AZ.

The role handles phones, scheduling, check-ins, and data entry in the EHR, ensuring accurate, timely information and courteous service to clients. Ideal candidates have strong computer skills, experience in fast-paced settings, and the ability to multitask, prioritize, and de-escalate situations as needed while maintaining professionalism.