Administrative Support Assistant

Mohave Mental Health Clinic; Kingman (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

Mohave Mental Health Clinic in Kingman, AZ is seeking an Administrative Support Associate to answer phones, check in clients, verify coverage, and schedule BHMP and clinician appointments.

The role requires data entry into the EHR, cash handling, customer service, and the ability to work under pressure while maintaining professionalism and accuracy.

Qualifications

• Required: High School Diploma or GED.
• Age 21 or older.
• One year experience as a customer service representative or like position dealing in a high volume customer contact in a medical setting or customer focused profession such as retail, hotel and restaurant services.
• Current fingerprint card or the ability to obtain one clear of any restrictions
• Valid AZ driver's license and current automobile insurance

Responsibilities

• Answers phones, route calls, take messages.
• Greets and check in clients for appointments.
• Enters service request details into the EHR/computer system, ensuring accurate data entry.
• Verify insurance and eligibility coverage.
• Schedules appointments for BHMP and clinical staff.
• Screens and provides other service programs when required.
• Collects co-payments and payments.
• Process medication refills by verifying client information and prescription details within the EMR and communicating concerns with the BHMPs.
• Provides customer service to internal and external customers and stakeholders.
• Participates in the Performance Improvement Processes in the Clinic.
• Demonstrates cooperative behavior with colleagues and supervisors.
• De-escalates clients using approved crisis intervention models.
• Performs other duties as assigned.

Skills

Customer service

Data entry

Telephone handling

Computer literacy

Attention to detail

Work independently

Prioritization

Driving company vehicle

Education

High School Diploma or GED

Tools

EMR/EHR system

Windows Office

Multi-line phone system

Job description

LINES OF AUTHORITY

This position is supervised bythe Administrative Support Supervisor. Unless specifically designated, thisposition does not supervise any other personnel.

POSITION SUMMARY

The main function of this positionis answering phones, taking requests for services, greet and check in clients,and schedule Behavioral Health Medical Practitioner (BHMP) and clinician appointments.

PRINCIPAL DUTIES/RESPONSIBILITIES

1. 1.Answers phones, route calls, take messages.
2. 2.Greets and check in clients for appointments.
3. 3.Enters service request details into the ElectronicHealth Record (EHR)/computer system(s), ensuring accurate and complete dataentry. .
4. 4.Verify insurance and eligibility coverage
5. 5.Schedules appointments for the BHMP and clinicalstaff.
6. 6.Screens and provides other service programs whenrequired.
7. 7.Collects co-payments and payments.
8. 8.Process medication refills by verifying clientinformation and prescription details within the EMR and communicating concernswith the BHMPs.
9. 9.Provides customer service to internal and externalcustomers and stakeholders.
10. 10.Participates in the Performance ImprovementProcesses in the Clinic.
11. 11.The employee must work well under pressure meetingmultiple and sometimes conflicting deadlines.The employee shall, at all times, demonstrate cooperative behavior withcolleagues and supervisors.
12. 12.Able to effectively de-escalate clients usingtechniques as trained and outlined in approved crisis intervention models.
13. 13.Performs other duties as assigned.

PRIMARYCONTACTS:

• Internal contact with all work staff
• Frequent contact with clients and community

POSITION REQUISITES:

Qualifications and Experience

Required:

• High School Diploma or GED.
• Age 21 or older.
• One year experience as a customer servicerepresentative or like position dealing in a high volume customer contact in amedical setting or customer focused profession such as retail, hotel andrestaurant services.
• Current fingerprint card or the ability toobtain one clear of any restrictions
• Valid AZ driver's license and current automobileinsurance

Skills/Abilities

Required:

• Computer, Windows office program experience,answering phones for a multi-line system.
• Dealing with the public in an office setting.
• Understand and follow instructions
• Work independently
• Able to prioritize tasks
• Ability to drive a company vehicle

WORKING CONDITIONS

Physical Requirements

• Able to sit for extended periods of time.
• Frequent reaching and occasional kneeling.
• Able to enter data for extended periods.
• Able to lift up to 35 to 40 lbs.
• Must be available for travel

Equipment Operation

• PC, telephone, fax, 10-key, shredder, copier

Environment Conditions

• Air conditioned and/or heated office setting.

ACCOMMODATION(S)

Mohave Mental Health Clinic will provide reasonableaccommodation for individuals with disabilities, unless it would cause unduehardship. We define reasonableaccommodation as any change in the work environment or in the way a job isperformed that enables a person with a disability to enjoy equal employmentopportunities. We will make a good faitheffort to list and special requirements in our job descriptions.