Behavioral Health Care Concierge & Scheduler

Serene Health Group; Mesa (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Benefits

Short & Long-Term Disability

Voluntary Accident & Critical Illness

Flexible Spending Accounts

Employee Assistance Program (EAP)

401(K)

Paid Vacation and Sick Leave

Paid Holidays

Employee Referral Program

Company Discount Program

Job summary

Optima Medical Management Group in Mesa, AZ is seeking a Behavioral Health Patient Coordinator/Receptionist to provide general assistance, referrals, and scheduling for Behavioral Health Services. This role demands strong interpersonal skills, patience, and the ability to work calmly in crisis or conflict situations.

You will greet clients, manage the front desk and supplies, verify coverage details, and answer questions about insurance and benefits.

Qualifications

• High school diploma or GED required.
• Minimum 2+ years of experience in front office work preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Manage front desk, greet clients, and manage office supplies.
• Confirm coverage details including deductibles, co-pays, and co-insurance amounts
• Provide excellent customer service by answering patient questions about their insurance and benefits.
• Implement a screening and triage process to assist potential clients in determining the necessary services.
• Answering, returning, scheduling client calls.
• Schedule follow up and intake appointments as needed.
• The ability to add, update, and edit scheduling services.
• Ability to complete all data entry for pre-admission including identifying information, the reason for referral, relevant history, and payor type information.
• Identify emergent or complex cases and seek clinical review, as needed, prior to finalizing the patient’s appointment.
• Maintains confidentiality of all clinical and administrative information consistent with agency policy.
• Maintaining a working relationship with managerial, administrative, and clinical staff to assure efficiency in the day-to-day responsibilities.
• Perform other duties as assigned.

Skills

Microsoft Office

Data entry

Organizational skills

Verbal communication

Written communication

Customer service

Phone etiquette

Confidentiality

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Optima Medical Management Group in Mesa, AZ is seeking a Behavioral Health Patient Coordinator/Receptionist to provide general assistance, referrals, and scheduling for Behavioral Health Services. This role demands strong interpersonal skills, patience, and the ability to work calmly in crisis or conflict situations.

You will greet clients, manage the front desk and supplies, verify coverage details, and answer questions about insurance and benefits.