Medical Intake Specialist: Patient Access & Precertification

MedWatch; United States; Hybrid; USD 31,000 - 33,000; Full time

Job summary

MedWatch is seeking an Intake Coordinator to assist with the electronic intake of patient demographics and determine if precertification is required under contract standards. The role involves handling calls, emails, faxes, and website inquiries in a fast-paced environment.

Requirements include a High School Diploma, excellent data entry, medical terminology knowledge, and strong verbal and written communication skills. Office/home office setting with 15.00–16.00 USD per hour.

Qualifications

• High School Diploma required.
• Excellent data entry and typing skills.
• Basic computer skills and MS Office proficiency.
• Medical terminology knowledge.
• Ability to multitask with accuracy.
• Knowledge of customer service principles and practices.
• Experience in a call center or customer service environment.
• Strong verbal and written communication skills.
• Stress tolerance and teamwork.

Responsibilities

• Handle all incoming MedWatch calls and log case information.
• Make outbound calls for demos or case completion information.
• Place outbound calls for dates and discharge info for nurses.
• Process incoming electronic Webcerts.
• Send CM reports and invoices.
• Send path letters for MW cases and handle responses.
• Distribute faxes and open cases from faxes as needed.
• Introduce nurses and transfer cases to DM nurse.
• Respond to emails and adjust cases per nurses' requests.
• Verify demos and resolve issues.
• Create reports, spreadsheets, and correspondence.
• Set follow-up dates for HRAs in DM.
• Make calls to DM patients to introduce nurse and program.
• Handle mailings for UR, CM, and DM.
• Other duties as needed.

Skills

Data entry

MS Office

Communication

Call center experience

Time management

Education

High School Diploma

Tools

MS Office Suite

Webcerts

Job description

MedWatch is seeking an Intake Coordinator to assist with the electronic intake of patient demographics and determine if precertification is required under contract standards. The role involves handling calls, emails, faxes, and website inquiries in a fast-paced environment.

Requirements include a High School Diploma, excellent data entry, medical terminology knowledge, and strong verbal and written communication skills. Office/home office setting with 15.00–16.00 USD per hour.