Medical Intake Coordinator

MedWatch; Tallahassee (FL); Remote; USD 21,000 - 22,000; Full time

Job summary

MedWatch is seeking an Intake Coordinator to handle incoming calls, emails, faxes, and website inquiries to collect patient demographics and assess precertification needs based on contracts. This remote position emphasizes accuracy, multitasking and excellent customer service in a healthcare setting.

Responsibilities include logging cases, making outbound calls, processing Webcerts, and coordinating communications with nurses.

Qualifications

• High School Diploma required.
• Excellent data entry and typing skills.
• Medical terminology knowledge.
• Ability to handle multiple tasks with attention to detail.
• Knowledge of customer service principles.
• Some experience in a call center or customer service environment.
• Strong verbal and written communication skills.
• Stress tolerance and teamwork.
• Good organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to handle difficult situations tactfully and diplomatically.
• Strong computer skills with MS Office Suite products.

Responsibilities

• Handle all incoming MedWatch calls and log cases.
• Make outgoing calls for demos and case completion.
• Process outgoing calls for dates and discharge information.
• Complete incoming electronic Webcerts.
• Send out CM Reports/Invoices and Path letters.
• Handle incoming Path letter responses.
• Attach and distribute faxes (100–200 daily).
• Make outgoing calls to DMTHR patients and transfer cases to DM nurse.
• Follow up on nurse requests via email and CM inbox.
• Verify patient and provider demos; correct as needed.
• Manage fax issues and re-fax when necessary.
• Create cheat sheets, documents, spreadsheets, and correspondence.
• Set follow-up dates for HRAs and make DM patient calls.
• Handle mailing for UR, CM, and DM.

Skills

Data entry

Typing

Medical Terminology

Customer service

Call center experience

Verbal communication

Written communication

Attention to detail

Time management

Organization

Problem solving

Decision making

Stress tolerance

Teamwork

MS Office

Education

High School Diploma

Tools

MS Office Suite

MS Word

MS Excel

MS PowerPoint

Job description

Scope: The Intake Coordinator, via incoming calls, emails, faxes or website, assists with the computerintake of all demographics information on the patient/member and determine whether servicesrequested require precertification based on the employer’s/Third Party Administrator’s contract withMedWatch based on NCQA, URAC and state standards. This is a remote position with no requirement to commute to an office.

Education:

High School Diploma

Experience:

• Excellent data entry and typing skills
• Basic Computer skills/proficient in relevant computer applications
• Medical Terminology
• Ability to handle multiple complex tasks simultaneously with attention to detail and accuracy
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Verbal, written and listening communication skills
• Stress tolerance and team work

Requirements/Skills:

• Excellent data entry and typing skills
• Basic Computer skills/proficient in relevant computer applications
• Medical Terminology
• Ability to handle multiple complex tasks simultaneously with attention to detail and accuracy
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Verbal, written and listening communication skills
• Stress tolerance and team work
• Good organizational skills and time management
• Excellent verbal and written communication skills
• Ability to handle difficult situations tactfully and diplomatically.
• Effective problem solving and decision-making skills.
• Strong computer skills with proficiency in MS Office Suite products (Word, Excel, PowerPoint)

Duties and Responsibilities:

• Handle all incoming MedWatch calls (i.e. start cases, do call logs, forward calls, provide case status, provide claims phone #’s, etc...)
• Make outgoing calls for MedWatch (demos, information for case completion, etc…)
• Make outgoing calls for Bill to Dates and Discharge dates for the nurses
• Complete incoming electronic Webcerts
• Send out CM Reports/Invoices
• Send out Path letters for MW cases
• Handle incoming Path letter responses
• Attach and distribute faxes – anywhere from 100 to 200 per day (sometimes entails opening cases from faxes)
• Make outgoing calls to DMTHR patients introducing nurse and program and transferring case to DM nurse
• Take calls from DMTHR patients explaining program and transferring case to DM nurse
• Check to see if there are any miscellaneous requests from nurses in emails (regarding cases to be opened, changes made to info in cases, etc…)
• Check CM Inbox to see if there are any emails that need to be addressed (i.e. new CM case opened, answering questions regarding UR procedures, etc…) [Heather, Michelle, Sherri]
• Verify patient and provider demos – correct and/or complete when needed
• Handle fax failures, researching fax #’s and re-faxing manually when necessary
• Fax PA Reviews for nurses
• Create cheat sheets, documents, spreadsheets, correspondence, etc…
• Set Follow-up dates for HRA’s in DMMake calls to DM patients introducing nurse and program
• Handle mailing for UR, CM and DM
• The incumbent may be responsible for duties or responsibilities that are not listed in this job description. Duties and responsibilities may change at any time with or without notice.

Pay rate: $15.00 - $16.00 per hour

Work Environment / Physical Demands:

This position is in a typical office / home officeenvironment which requires prolonged sitting in front of a computer. Requires hand-eye coordinationand manual dexterity sufficient to operate standard office equipment including operation of standardcomputer and phone equipment.

We are an Equal Opportunity Employer, including disability/veterans