Medical Intake Coordinator

MedWatch; United States; Hybrid; USD 31,000 - 33,000; Full time

Job summary

MedWatch is seeking an Intake Coordinator to assist with the electronic intake of patient demographics and determine if precertification is required under contract standards. The role involves handling calls, emails, faxes, and website inquiries in a fast-paced environment.

Requirements include a High School Diploma, excellent data entry, medical terminology knowledge, and strong verbal and written communication skills. Office/home office setting with 15.00–16.00 USD per hour.

Qualifications

• High School Diploma required.
• Excellent data entry and typing skills.
• Basic computer skills and MS Office proficiency.
• Medical terminology knowledge.
• Ability to multitask with accuracy.
• Knowledge of customer service principles and practices.
• Experience in a call center or customer service environment.
• Strong verbal and written communication skills.
• Stress tolerance and teamwork.

Responsibilities

• Handle all incoming MedWatch calls and log case information.
• Make outbound calls for demos or case completion information.
• Place outbound calls for dates and discharge info for nurses.
• Process incoming electronic Webcerts.
• Send CM reports and invoices.
• Send path letters for MW cases and handle responses.
• Distribute faxes and open cases from faxes as needed.
• Introduce nurses and transfer cases to DM nurse.
• Respond to emails and adjust cases per nurses' requests.
• Verify demos and resolve issues.
• Create reports, spreadsheets, and correspondence.
• Set follow-up dates for HRAs in DM.
• Make calls to DM patients to introduce nurse and program.
• Handle mailings for UR, CM, and DM.
• Other duties as needed.

Skills

Data entry

MS Office

Communication

Call center experience

Time management

Education

High School Diploma

Tools

MS Office Suite

Webcerts

Job description

Scope:

The Intake Coordinator, via incoming calls, emails, faxes or website, assists with the computer intake of all demographics information on the patient/member and determine whether services requested require precertification based on the employer's/Third Party Administrator's contract with MedWatch based on NCQA, URAC and state standards.

Education:

• High School Diploma

Experience:

• Excellent data entry and typing skills
• Basic Computer skills/proficient in relevant computer applications
• Medical Terminology
• Ability to handle multiple complex tasks simultaneously with attention to detail and accuracy
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Verbal, written and listening communication skills
• Stress tolerance and team work

Requirements/Skills:

• Excellent data entry and typing skills
• Basic Computer skills/proficient in relevant computer applications
• Medical Terminology
• Ability to handle multiple complex tasks simultaneously with attention to detail and accuracy
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Verbal, written and listening communication skills
• Stress tolerance and team work
• Good organizational skills and time management
• Excellent verbal and written communication skills
• Ability to handle difficult situations tactfully and diplomatically.
• Effective problem solving and decision-making skills.
• Strong computer skills with proficiency in MS Office Suite products (Word, Excel, PowerPoint)

Duties and Responsibilities:

• Handle all incoming MedWatch calls (i.e. start cases, do call logs, forward calls, provide case status, provide claims phone #'s, etc...)
• Make outgoing calls for MedWatch (demos, information for case completion, etc…)
• Make outgoing calls for Bill to Dates and Discharge dates for the nurses
• Complete incoming electronic Webcerts
• Send out CM Reports/Invoices
• Send out Path letters for MW cases
• Handle incoming Path letter responses
• Attach and distribute faxes – anywhere from 100 to 200 per day (sometimes entails opening cases from faxes)
• Make outgoing calls to DMTHR patients introducing nurse and program and transferring case to DM nurse
• Take calls from DMTHR patients explaining program and transferring case to DM nurse
• Check to see if there are any miscellaneous requests from nurses in emails (regarding cases to be opened, changes made to info in cases, etc..)
• Check CM Inbox to see if there are any emails that need to be addressed (i.e. new CM case opened, answering questions regarding UR procedures, etc…) [Heather, Michelle, Sherri]
• Verify patient and provider demos – correct and/or complete when needed
• Handle fax failures, researching fax #'s and re-faxing manually when necessary Fax PA Reviews for nurses
• Create cheat sheets, documents, spreadsheets, correspondence, etc…
• Set Follow-up dates for HRA's in DM
• Make calls to DM patients introducing nurse and program
• Handle mailing for UR, CM and DM
• The incumbent may be responsible for duties or responsibilities that are not listed in this job description. Duties and responsibilities may change at any time with or without notice.

Pay rate: $15.00 - $16.00 per hour

Work Environment / Physical Demands:

This position is in a typical office / home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.

We are an Equal Opportunity Employer, including disability/veterans