Medical Insurance Verification Specialist

NORCO INC; Meridian (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Health, Vision and Dental Insurance

Health Savings Account (HSA)

Medical and Dependent Care FSA

Life Insurance provided at no cost

Supplemental Accident, Disease, Life

Employee Tuition Reimbursement

401(k) with Employer Matching

Employee Discount on products

Job summary

Norco is seeking a Medical Customer Service – Central Support professional to verify patient insurance coverage and eligibility, confirm benefits, and obtain referrals. The role involves processing intakes, routing information, and assisting in setting up new accounts within a collaborative Central Support-Insurance Verification team.

Must have strong communication, multitasking, and data-entry skills, with a focus on accuracy and meeting targets.

Qualifications

• Strong phone and verbal communication with active listening.
• Ability to multi-task, set priorities and manage time effectively.
• Accurate data entry and typing skills in computer systems.
• Detail oriented and able to work with diverse clientele.
• Ability to sit for extended periods.

Responsibilities

• Verify patient insurance coverage and eligibility.
• Confirm benefits and covered services.
• Obtain required pre-authorizations or referrals.
• Identify customer needs, clarify information, research each issue and provide a solution.
• Keep records of all customer conversations in Norco’s system.
• Meet personal qualitative and quantitative targets.
• Answer billing questions or direct to billing personnel.
• Process customer orders and input them into the computer.
• Initiate new intakes and assist in setting up accounts.
• Route patient information to appropriate personnel to order and bill medical services.
• Arrange referrals to community agencies to aid continuity of care.
• Adhere to procedures, policies, and safety rules.

Skills

Phone communications

Verbal communication

Active listening

Multi-tasking

Time management

Typing

Data entry

Detail oriented

Diversity clientele handling

Education

High school diploma or equivalent

Job description

Norco is seeking a Medical Customer Service – Central Support professional to verify patient insurance coverage and eligibility, confirm benefits, and obtain referrals. The role involves processing intakes, routing information, and assisting in setting up new accounts within a collaborative Central Support-Insurance Verification team.

Must have strong communication, multitasking, and data-entry skills, with a focus on accuracy and meeting targets.