Medical Front Office Specialist

VALLEY CLINICS, PC; Salem (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare facility seeks a Front Office Specialist to ensure the efficient operation of the office, providing excellent customer service while managing appointments and communication with patients. This full-time, onsite role demands a medical office experience and skills in verbal communication along with the ability to manage multiple tasks efficiently.

Qualifications

• Self-motivated, personable, and able to multitask.
• Familiar with HIPAA regulations.
• Possesses excellent communication skills.

Responsibilities

• Greet and welcome patients and their families.
• Schedule appointments and manage patient records.
• Answer calls and provide administrative support.

Skills

Customer Service

Verbal Communication

Logic and Reasoning

Education

Experience in Medical Office

Job description

Job Description:

• The essential functions for the Front Office Specialist include but are not limited to the following:
• Professionally greets and welcomes patients and their family/friends.
• Schedules appointments for patients in an efficient and timely manner.
• Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff.
• Checks patients in for their appointments and out after examinations.
• Records patient cancellations and missed appointments.
• Collects copays and other balances on patient accounts
• Scans in variety of forms and daily correspondence.
• Maintains accurate records and patient charts
• Calls patients for courtesy reminders of appointments
• Provides general administrative support.
• Other duties as assigned

Qualifications:

• Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) and Compliance
• Self- motivated and willing to take on responsibilities and challenges. Seeks better ways to find solutions and offers suggestions for improvement. Maintain production and quality assurance standards
• Able to use logic and reasoning to evaluate alternative solutions
• Personable, customer service focused, optimistic and sets a positive tone in all conversations
• Possesses excellent verbal communication skills. Speaks clearly and persuasively, delivers information in a professional and courteous manner - multitasking
• Previous experience in medical office required

This is an onsite, full-time position.
The expected pay rate for this role is $18-20/hr.

Hours: Monday, Tuesday, Thursday, Friday - 7:30am - 5:00pm (Wednesday and weekends off)