Medical Front Office - Patient Service Specialist

Select Medical; Westborough (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Patient Service Specialist, where your role is vital in creating an exceptional experience for patients. In this full-time position, you'll manage both the patient and business sides of our outpatient physical therapy center. Your responsibilities will include greeting patients, scheduling appointments, and ensuring smooth communication with various stakeholders. Enjoy generous PTO, comprehensive health plans, and a supportive work environment that prioritizes your well-being and professional growth. This is your chance to make a meaningful impact in healthcare while advancing your career.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Life and disability protection

Qualifications

• 1 year of front desk experience required.
• 1 year of medical office experience required.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance authorizations.

Skills

Patient Registration

Customer Service

Communication Skills

Insurance Verification

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: Westborough, MA

Type of Employment: Fulltime

Schedule: Weekdays - Day Shift

Compensation: Starting at $16/hour (Pending experience)

When patients enter our outpatient physical therapy center in Westborough, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required
• 1 Year of Front Desk Experience
• 1 Year of Medical Office Experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.