Front Office CheckIn/Check-Out

Infertility Support Group; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Life insurance

Vision insurance

Dental insurance

Short & long term disability

401k

Up to 3 weeks paid time off

6 paid holidays

Job summary

A healthcare provider in Jacksonville is seeking a motivated Front Office CheckIn/Check-Out Representative. Responsibilities include scheduling patient appointments, maintaining records, and ensuring patient satisfaction. Candidates should possess a high school diploma, at least 1 year experience in the medical field, and strong customer service skills. This role offers competitive wages and a variety of benefits, fostering both career and personal growth within a supportive environment.

Qualifications

• Minimum 1 year experience in the medical field required.
• Strong telephone skills and organization are essential.
• Ability to work in a fast-paced environment is necessary.

Responsibilities

• Schedule appointments in person or by telephone to optimize patient satisfaction.
• Maintain patient accounts and collect patient balances.
• Ensure HIPAA compliance and follow policies and procedures.

Skills

Customer service

Multi-tasking

Time management

Attention to detail

Professionalism

Education

High school diploma

Job description

North Florida Reproductive Medicine is looking for a motivated, career-oriented hard working Front Office CheckIn/Check-Out Representative. Serves patients by greeting and helping them, scheduling appointments, collecting payments, maintaining records and accounts. This position’s benefits include, but are not limited to: competitive wages, health insurance, life insurance, vision insurance, dental insurance, short & long term disability, 401 k, up to 3 weeks paid time off, 6 paid holidays, and an environment which fosters career and personal growth with the potential to advance within the company.

JOB DESCRIPTION:

• Optimizes patients’ satisfaction, physician time, and treatment room utilization by scheduling appointments in person or by telephone
• Keep patient appointments on schedule by notifying physician of patient’s arrival, reviewing service delivery compared to schedule, reminding physician of service delays
• Comfort patients by anticipating patient’s anxieties. answering patient’s questions, maintaining the reception area
• Ensures availability of treatment information by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording and updating financial information, recording and collecting patient balances, controlling credit extended to patients, filing and collecting
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies
• HIPAA compliance is expected
• Maintains operations by following policies and procedures
• Welcomes patients and visitors by greeting patients and visitors in person or on the telephone, answering or referring inquiries

EXPERIENCE:

High school diploma, minimum 1 year experience in the medical field, multi-tasking, flexibility, telephone skills, customer service, time management, organization, attention to detail, scheduling, word processing, professionalism, quality focus, team driven attitude and ability to work in a fast-paced environment.