Medical Front Office Specialist (Tampa)

Children's Orthopaedic and Scoliosis Surgery Associates, LLP; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Generous holiday schedule

Employer-paid medical plan

Dental and vision available

Profit-sharing retirement plan

Life insurance plan

Employee referral bonus program

Opportunities for growth and cross‑tr‑

Job summary

Children's Orthopaedic and Scoliosis Surgery Associates, LLP in Tampa, FL is seeking a friendly front desk receptionist to welcome patients and families, answer phones, schedule appointments, and maintain accurate patient accounts.

The role involves performing insurance verification, eligibility checks, and charging entries in EMR systems. You will support AR follow-up, clinic operations, and collaborate with a close-knit team to ensure smooth clinic flows; bilingual Spanish is preferred.

Qualifications

• Interpret and understand medical benefits with focus on EOB statements
• Experience in charge entry, insurance verification, and benefit collections preferred
• Strong customer service skills in a high-volume setting
• Proficiency with EMR systems (Athena/EPIC/Phreesia or similar) and related programs
• Bilingual Spanish is strongly preferred but not required

Responsibilities

• Serve as welcoming first point of contact for patients and families
• Answer phones, manage high call volumes, and schedule appointments
• Create, update, and maintain accurate patient accounts
• Perform insurance verification and benefit eligibility checks
• Process point-of-service collections and charge entry into EMR systems
• Assist with accounts receivable follow-up and benefit collections
• Support clinic preparation and day-to-day administrative operations
• Provide excellent customer service to patients, families, and providers
• Collaborate with team members to ensure smooth clinic flows

Skills

Customer service

Multitasking

Attention to detail

Growth mindset

Bilingual Spanish (preferred)

Education

Associate’s degree preferred

Bachelor’s degree preferred

Tools

Athena EMR

EPIC EMR

Phreesia

Microsoft Outlook

Job description

• Serve as a welcoming first point of contact for patients and families
• Answer phones, manage high call volumes, and schedule appointments efficiently
• Create, update, and maintain accurate patient accounts
• Perform insurance verification and benefit eligibility checks
• Accurately process point-of-service collections and charge entry into EMR systems
• Assist with accounts receivable follow-up and benefit collections
• Support clinic preparation and day-to-day administrative operations
• Provide excellent customer service to patients, families, and providers
• Collaborate with team members to ensure smooth clinic flows
• Competitive starting salary with performance-based incentives
• Paid time off and generous holiday schedule
• Employer-paid medical plan options; dental and vision available
• Life insurance plan
• Employee referral bonus program
• Opportunities for growth and cross-training within a dynamic practice

Description

• Serve as a welcoming first point of contact for patients and families
• Answer phones, manage high call volumes, and schedule appointments efficiently
• Create, update, and maintain accurate patient accounts
• Perform insurance verification and benefit eligibility checks
• Accurately process point-of-service collections and charge entry into EMR systems
• Assist with accounts receivable follow-up and benefit collections
• Support clinic preparation and day-to-day administrative operations
• Provide excellent customer service to patients, families, and providers
• Collaborate with team members to ensure smooth clinic flows

Key Responsibilities

• Serve as a welcoming first point of contact for patients and families
• Answer phones, manage high call volumes, and schedule appointments efficiently
• Create, update, and maintain accurate patient accounts
• Perform insurance verification and benefit eligibility checks
• Accurately process point-of-service collections and charge entry into EMR systems
• Assist with accounts receivable follow-up and benefit collections
• Support clinic preparation and day-to-day administrative operations
• Provide excellent customer service to patients, families, and providers
• Collaborate with team members to ensure smooth clinic flows

Benefits

• Competitive starting salary with performance-based incentives
• Paid time off and generous holiday schedule
• Employer-paid medical plan options; dental and vision available
• Profit-sharing retirement plan
• Life insurance plan
• Employee referral bonus program
• Opportunities for growth and cross-training within a dynamic practice

Requirements

• Associate’s or Bachelor’s degree preferred (not required)
• Ability to interpret and accurately understand medical benefits, with a strong focus on Explanation of Benefits (EOB) statements
• Demonstrated experience in charge entry, insurance verification, and benefit collections strongly preferred
• Strong customer service skills with the ability to multitask in a high-volume setting
• Prior experience in a medical practice or billing department (orthopaedics a plus)
• High attention to detail, accuracy, and follow-through
• Longevity and growth in previous positions highly valued
• Proficiency with EMR systems (Athena/EPIC/Phreesia or similar), Microsoft Outlook, and related programs
• Critical thinking, professionalism, and articulate communication skills required
• Bilingual Spanish strongly preferred but not required