Medical Front Office - Plano West

North Star Diagnostic Imaging; Plano (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

PTO per Hour Worked

Job summary

North Star Diagnostic Imaging is seeking a front desk receptionist to manage patient check-in, scheduling, and basic administrative tasks at our Plano, TX location. The role supports patients and referring physicians by handling appointments, records, and payments with professionalism.

The position requires flexibility, strong communication skills, and the ability to multitask in a fast-paced environment, including occasional Saturday coverage.

Responsibilities

• Welcomes patients by greeting them in person or on the telephone and answering or referring inquiries.
• Optimizes patients' satisfaction by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule.
• Comforts patients by answering questions and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by updating personal and financial information.
• Obtains revenue by recording and updating financial information and collecting charges.
• Responds to emergencies to help patients in distress.
• Maintains confidentiality of personal and financial information.
• Follows policies and procedures to maintain operations and reports needed changes.
• Contributes to team effort by achieving related results as needed.

Skills

Multi-tasking

Flexibility

Telephone Skills

Customer Service

Time Management

Organization

Attention to Detail

Scheduling

Word Processing

Professionalism

Quality Focus

Job description

Applicant must be able to work flexible hours

Current position is 8am to 5pm Monday - Friday and one saturday a month

$18/Hour

Job Purpose:

• Serves patients and referring physiciansby scheduling appointments; maintaining records and accounts; Taking patient payments; etc.

Duties:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:

• Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus

Benefits

• Health Insurance
• PTO per Hour Worked