Medical Front Office - Patient Service Specialist, Float

Select Physical Therapy; Cedar Rapids (IA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Mentorship and orientation

PTO

Health, vision, dental

401(k) retirement plan

Job summary

Select Medical in Cedar Rapids is seeking a Patient Service Specialist, Float to support multiple nearby clinics. You’ll greet patients, register them, explain what to expect during visits, and manage front desk duties that influence the patient experience before they leave the waiting area. Full-time role with weekday hours, typically 7:00 a.m.

to 6:15 p.m., offering $17.00–$20.00 per hour. Benefits include mentorship and orientation, PTO, comprehensive medical/vision/dental coverage, and a

Qualifications

• High School Diploma or GED required.
• Front desk experience preferred.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients and explain what to expect during their visit.
• Schedule patient appointments in person and by phone.
• Communicate with attorneys, insurers, translation services, and clinic leadership.
• Collect co-pays, process payer approvals, and verify insurance.

Skills

Front Desk experience

Healthcare experience

Customer service

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist, Float

Location: Will be required to float to different clinics in the area.

• Home Clinic : 1847 1st Avenue SE, Suite 102, Cedar Rapids, IA 52240

Type of Employment:Full-time

Schedule: Weekdays, Monday through Friday, hours between 7-6:15

Compensation:$17.00 - $20.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans