Medical Front Office - Patient Service Specialist

Talentify; San Francisco (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical, vision and dental

Company-matching 401(k)

Job summary

Talentify is seeking a Patient Service Specialist in San Francisco to manage front-desk responsibilities and patient flow at our outpatient physical therapy centers. You will greet and register patients, explain visit expectations, and confirm upcoming appointments, ensuring a smooth experience from check-in to checkout.

The role includes scheduling, coordinating with insurers and external partners, collecting co-pays, and processing approvals and verifications to support quality care delivery.

Qualifications

• High School Diploma or GED required.
• 1 year of medical office experience preferred.
• Bilingual ability is a plus.

Responsibilities

• Greet and register patients and inform them about visit flow and upcoming appointments.
• Schedule patient appointments in person and by phone.
• Coordinate with attorneys' offices, insurance companies, translation services, and internal teams.
• Collect co-pays, manage payer approvals, and handle insurance verifications and authorizations.

Skills

Bilingual

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 402 Dewey Blvd, San Francisco, CA, 94116

Type of Employment: Full-time

Schedule: Weekdays, Monday through Friday (7am-4pm)

Compensation: $22.00 - $26.00/hour based on experience

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Medical Office Experience
• Bilingual

Additional Data

Equal Opportunity Employer/including Disabled/Veterans