Medical Front Office - Patient Service Specialist

Select Medical; Glendale (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical, vision, dental coverage

401(k) with company match

Life and disability insurance

Job summary

Select Medical Glendale is seeking a Patient Service Specialist to welcome patients, register them, and guide them through their visit at the front desk. You will balance patient interactions with the business side, ensuring accurate check-in, appointment info, and smooth throughput.

This full-time role offers hourly pay based on experience, benefits including PTO, medical/dental, a 401(k) plan, and life and disability coverage, with a schedule Monday through Friday.

Qualifications

• High School Diploma or GED required.
• 1 year of medical office experience.

Responsibilities

• Greet and register patients, providing visit expectations and next-appointment information.
• Schedule patient appointments in person and via phone.
• Communicate with attorneys, insurance, and translation companies; coordinate with leaders and business development.
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Customer service

Phone etiquette

Scheduling

Insurance verification

Education

High School Diploma or GED

Tools

10-key entry

Job description

Patient Service Specialist

Glendale, AZ

Location: 4344 W. Bell Rd, Glendale, AZ 85308

Position Type: Full Time

Schedule: Monday-Friday

Compensation: $18.00 - $22.00/hour - based on experience

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED required
• 1 Year of Medical Office Experience

Preferred Qualifications

• 1 Year of Front Desk Experience
• Insurance Verification Experience

Physical Requirements

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions