Medical Front Office - Patient Service Specialist

Select Medical; Pasadena (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Mentorship program

PTO

Health plan

401(k)

Life & disability

Job summary

Select Medical in Pasadena, TX is seeking a Patient Service Specialist to manage front-desk and administrative responsibilities at our outpatient physical therapy center. You will greet and register patients, explain visit flow, and coordinate next appointments, ensuring a smooth patient experience.

The role requires strong scheduling abilities, medical office exposure, and effective communication with insurance providers and attorneys.

Qualifications

• High School Diploma or GED.
• 1 year of front desk experience.
• 1 year of medical office experience.
• 1 year of scheduling experience.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Maintain regular communication with attorneys' offices, insurance companies, translation companies, market operational leaders, and the business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Front desk experience

Medical office experience

Scheduling experience

Education

High School Diploma or GED

Job description

Position: Patient Service Specialist

Location: Pasadena, TX

Type of Employment: Full-time

Schedule: Weekdays (8am to 5pm OR 9am to 6pm)

Compensation: Starting at $16 hour (pending experience)

When patients enter our outpatient physical therapy center in Pasadena, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and the business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Why Join Us

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Minimum Qualifications

• High School Diploma or GED
• 1 Year of Front Desk Experience
• 1 Year of Medical Office Experience
• 1 Year of Scheduling Experience

Preferred Qualifications

• Insurance Verification Experience
• Bilingual