Medical Front Office - Patient Service Specialist

Rush University Medical Center; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical/Dental/Vision

Company matching 401(k)

Life and disability protection

Job summary

Rush University Medical Center in Phoenix seeks a Patient Service Specialist to greet and register patients, schedule appointments, and coordinate with payers and providers at our busy outpatient center. You’ll manage front desk operations, collect co-pays, verify insurance, and support the business side of patient care, ensuring a positive experience from the moment patients arrive.

This full-time role offers a stable schedule M-F with extended hours, competitive hourly pay of $18–$22, and

Qualifications

• High School Diploma or GED.
• 1 Medical Office Experience.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Skills

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 9321 W. Thomas Rd. Ste. 135, Phoenix AZ 85037

Type of Employment: Full-time

Schedule: M 7-5, Tu/W/Th 8-6, F 7-11

Compensation: $18.00 - $22.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• 1 Medical Office Experience

Preferred:

• 1 Year Front Desk experience
• Bilingual (English/Spanish Speaking)

Additional Data

Equal Opportunity Employer/including Disabled/Veterans