Medical Front Office - Patient Service Specialist

Select Medical; Medford (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Specialist to enhance patient experiences in their outpatient physical therapy center. This role involves managing patient interactions, scheduling appointments, and ensuring smooth communication with insurance providers. Join a forward-thinking company where your contributions can significantly impact patient care and satisfaction. If you are passionate about healthcare and excel in customer service, this opportunity is perfect for you.

Qualifications

• 1 year of front desk experience in a healthcare setting.
• Ability to manage patient interactions and administrative tasks.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule appointments and manage communication with insurance companies.

Skills

Customer Service

Communication Skills

Insurance Verification

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: Medford, NJ

Type of Employment: Fulltime

Schedule: Monday/Tuesday (8am to 3pm), Wednesday/Thursday (8am to 7pm) & Friday (11am to 5pm)

Compensation: Starting at $19/hour (Pending experience)

When patients enter our outpatient physical therapy center in Medford, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED required
• 1 Year Front Desk experience
• Health Care Experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.