Medical Front Office - Patient Service Specialist

Select Medical; Durham (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Service Specialist to enhance patient experiences at their outpatient center. This role involves managing patient interactions, scheduling appointments, and coordinating with insurance providers. The ideal candidate will bring strong communication skills and a background in health care, ensuring that every patient's visit is smooth and welcoming. Join a team dedicated to exceptional service and make a meaningful impact in the lives of patients during their therapy journey.

Qualifications

• Health care experience is required.
• 1 year of front desk experience is preferred.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule appointments in person and via phone.
• Communicate with insurance companies and other parties.

Skills

Patient Registration

Communication Skills

Insurance Verification

Customer Service

Education

High School Diploma/GED

Job description

Overview

Position: Patient Service Specialist

Location: Durham, CT

Type of Employment: PRN/Per diem (SUMMER POSITION)

Schedule: Weekdays - Varies

Compensation: $17/hour (pending experience)

When patients enter our outpatient physical therapy center in Durham, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

1. Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
2. Schedule patient appointments in person and via phone.
3. Communicate regularly with parties such as attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
4. Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Qualifications

Minimum Qualifications:

1. High School Diploma/GED required.
2. Health Care Experience.

Preferred Qualifications:

1. 1 Year of Front Desk Experience.

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.