Medical Front Office - Patient Service Specialist

Dignity Health; Los Angeles (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Mentorship and orientation program

Generous PTO

Medical/Dental/Vision coverage

Company-matching 401(k) retirement

Job summary

Dignity Health in Los Angeles is seeking a Patient Service Specialist to welcome and guide patients at the front desk of our outpatient center. You will handle scheduling, information delivery, and ensure a smooth patient flow from entry to checkout.

The role includes collecting co-pays, coordinating with payers, and confirming insurance details, with full-time hours and a weekday schedule.

Qualifications

• High School Diploma or GED required.
• 1 year front desk experience preferred.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Maintain communication with attorneys' offices, insurance companies, translation services, and internal teams.
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Front desk experience

Healthcare experience

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 6801 Park Terrace Drive, Suite 200, Los Angeles, CA 90045

Type of Employment: Full-time

Schedule: Weekdays, Monday through Friday

Compensation: $22.00 - $23.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the Los Angeles Fair Chance Ordinance.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans