Medical Front Office - Patient Service Specialist

SSM Health; Los Angeles (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

PTO

Health plan (medical/dental/vision)

Company-matching 401(k)

Life and disability protection

Job summary

SSM Health in Los Angeles, CA, is seeking a Patient Service Specialist to greet and register patients, schedule visits, and coordinate with attorneys, insurers, and translation services. This full-time role supports both patient care and center operations at our outpatient PT locations.

The position offers weekday hours, a comprehensive benefits package, and opportunities to impact the patient experience from the moment they arrive.

Qualifications

• High School Diploma or GED required.
• Front desk experience preferred, especially in healthcare.

Responsibilities

• Greet and register patients and provide information about visits and next appointments.
• Schedule patient appointments in person and by phone.
• Communicate with attorneys, insurance companies, translation services and internal teams.
• Collect co-pays, manage payer approvals, and handle insurance authorizations and verifications.

Skills

Front desk experience

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 6801 Park Terrace Drive, Suite 200, Los Angeles, CA 90045

Type of Employment: Full-time

Schedule: Weekdays, Monday through Friday

Compensation: $22.00 - $23.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the Los Angeles Fair Chance Ordinance.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans