Medical Front Office - Patient Service Specialist

Talentify; Hilliard (OH); On-site; USD 22,000 - 25,000; Full time

Job summary

Talentify in Hilliard, OH is seeking a Patient Service Specialist to greet patients, register them, and coordinate appointments at the front desk. You will also handle insurance verification and billing interactions, contributing to a positive patient care experience from check-in onward.

The full-time role includes collaboration with multiple departments, ongoing patient communications, and ensuring smooth daily operations at the outpatient center.

Qualifications

• High School Diploma or GED.
• Insurance verification experience desired.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients and provide information about the visit and next appointment.
• Schedule patient appointments in person and by phone.
• Communicate with legal entities, insurers, translation services and internal teams.
• Collect co-pays, manage payer approvals, and verify insurance.

Skills

Insurance Verification

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 3207 Hilliard Rome Road Hilliard, OH 43026

Type of Employment: Full-time

Schedule: Monday - Friday (2 evening per week till 7pm)

Compensation: $16.00- $18.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Hilliard, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and the business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum

• High School Diploma or GED

Preferred

• Insurance Verification Experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans