Medical Front Office - Patient Service Specialist

SSM Health; South Portland (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Specialist to enhance the patient experience at their outpatient physical therapy center. In this role, you will be the first point of contact for patients, ensuring they feel welcomed and informed. Your responsibilities will include greeting patients, scheduling appointments, and handling insurance verifications. This position offers a unique opportunity to make a meaningful impact on patient care while working in a supportive environment. If you are passionate about helping others and thrive in a dynamic setting, this role is perfect for you.

Qualifications

• High School Diploma/GED required.
• Strong communication skills and ability to work with diverse populations.

Responsibilities

• Greet and register patients, providing information during their visit.
• Schedule patient appointments in person and via phone.
• Manage insurance authorizations and collect co-pays.

Skills

Patient Registration

Appointment Scheduling

Insurance Verification

Communication Skills

Education

High School Diploma/GED

Job description

Medical Front Office - Patient Service Specialist

Schedule: Weekdays - 2 Nights/Week until 7 pm

Compensation: Starting at $18/hour (Pending experience)

When patients enter our outpatient physical therapy center in South Portland, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients, providing information about what to expect during their visit and details about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Communicate regularly with parties such as attorney offices, insurance companies, translation services, and collaborate with operational leaders and the business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required

Additional Information

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.