Medical Front Office - Patient Service Specialist

Select Medical; Boyertown (Berks County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading medical outpatient facility is seeking a full-time Patient Service Specialist in Gilbertsville, PA. This role is pivotal for ensuring a positive patient experience from the moment they enter the center, involving registration, appointment scheduling, and communication with healthcare partners. Ideal candidates will have excellent customer service skills and some experience in a medical office setting, with comprehensive benefits available for full-time employees.

Benefits

Generous PTO

Comprehensive health insurance

401(k) retirement plans

Mentorship and orientation programs

Qualifications

• 1 Year of Front Desk experience preferred.
• 1 Year of Medical Office Experience preferred.
• Proficient with computer work and data entry.

Responsibilities

• Greet and register patients and provide information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance authorizations.

Skills

Customer Service

Data Entry

Communication

Education

High School Diploma or GED

Tools

Excel

Word

Outlook

Job description

Overview

Position: Medical Front Office - Patient Service Specialist

Location: Gilbertsville, PA

Type of Employment:Full-time

Schedule: Weekdays (Hours Vary), 2-3 evenings as late as 8pm per week

Compensation:Starting at $16/hr pending experience

When patients enter our outpatient physical therapy center in Gilbertsville, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• 1 Year of Medical Office Experience
• Strong customer service skills
• Proficient with computer work and data entry: excel/word/outlook

Additional Data

Equal Opportunity Employer/including Disabled/Veterans