Medical Front Office - Patient Service Specialist

Select Medical; Avon (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Patient Service Specialist, where you will play a crucial role in ensuring every patient has a positive experience from the moment they enter our facility. This full-time position offers a dynamic work environment with varied hours, including evenings. You will be responsible for greeting patients, scheduling appointments, and managing communications with insurance providers, all while contributing to a supportive team culture. With comprehensive benefits, including health plans and a 401(k) match, this role is perfect for those looking to make a meaningful impact in healthcare.

Benefits

Generous PTO

Comprehensive health plans

401(k) retirement plan

Life and disability protection

Qualifications

• Strong customer service skills to enhance patient experience.
• Ability to manage appointments and coordinate with various parties.

Responsibilities

• Greet and register patients, providing essential information.
• Schedule appointments and manage communication with insurance companies.
• Collect co-pays and conduct insurance authorizations.

Skills

Patient Registration

Appointment Scheduling

Insurance Verification

Customer Service

Education

High School Diploma or GED

Job description

Medical Front Office - Patient Service Specialist

Job ID 328417

Full Time

https://careers.selectmedical.com/jobs/2025/05/07/13/36/328417/

NovaCare Rehabilitation. https://careers.selectmedical.com https://careers.selectmedical.com/-/media/project/selectmedical/inpatients/careers/logos/google-jobs/novacare-rehabilitation.svg?rev=2644207c950a4d0783f3830d1d067eba&t=20220202040957

2025-05-07

Job Description

Position: Medical Front Office - Patient Service Specialist

Type of Employment: Full-time

Schedule: Weekdays (Hours Vary), 2 evenings until 7pm

When patients enter our outpatient physical therapy center in Avon, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.