Medical Front Office - Patient Service Specialist - Float

SSM Health; Mayfield (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare team as a Medical Front Office Patient Service Specialist. In this dynamic role, you'll be the first point of contact for patients, ensuring they receive exceptional service from the moment they arrive. Your responsibilities will include greeting patients, scheduling appointments, and managing insurance verifications. This position offers a supportive environment with a strong emphasis on mentorship and professional growth. Enjoy generous PTO, comprehensive health benefits, and a company-matching 401(k) plan as you contribute to a positive patient experience in a vibrant clinic atmosphere.

Benefits

Generous PTO

Comprehensive medical/RX plan

Health, vision, and dental plans

Company-matching 401(k) retirement plan

Life and disability protection

Qualifications

• 1 year of front desk experience is required.
• Healthcare experience is preferred.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance authorizations.

Skills

Patient Registration

Communication Skills

Insurance Verification

Appointment Scheduling

Education

High School Diploma or GED

Job description

Overview

Position: Medical Front Office - Patient Service Specialist - Float

Location: Mayfield Village, OH

Type of Employment:Full-time

Schedule: Weekdays (Hours Vary)

Compensation: Starting at $16/hr pending experience

Join our East Side Physical Therapy Team! This position will support our 7 Clinics throughout the Suburbs of Cleveland. You should expect training, a dynamic clinic atmosphere, and a great team looking to grow and have fun while supporting our physical therapy patients.”

When patients enter our outpatient physical therapy center in Mayfield Village, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• 1 Year Front Desk experience

Preferred:

• Healthcare experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.