Medical Front Office Lead: Patient Access & Ops Champion

Millennium Healthcare Management Serv LLC; Raleigh (NC); Presencial; USD 29.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Disability Insurance

Paid Time Off

EAP

Descripción de la vacante

Millennium Physician Group is seeking a Medical Receptionist Lead in Raleigh, NC. You will own complex front office workflows, support patient access, and coordinate with clinical and billing teams to ensure accurate documentation and service excellence.

The role requires organizational leadership in a fast-paced setting, a GED or high school diploma, and experience in clerical or healthcare office environments. HIPAA compliance is essential.

Formación

• High school diploma or GED.
• 1+ year of experience in clerical, customer service, or healthcare office settings preferred.
• Basic knowledge of EHR systems and Microsoft Office applications preferred.
• Strong attention to detail, interpersonal communication, and time-management skills.
• Demonstrated professionalism and commitment to patient confidentiality.
• Adheres to HIPAA and privacy standards in all communications and record handling.
• Consistently meets expectations, follows direction, and maintains punctuality.
• Adjusts to changing workflows and patient volume with composure and teamwork.
• Ability to work independently in a fast-paced, cross-functional environment.

Responsabilidades

• Manage complex patient access, scheduling, documentation, and front office workflow issues.
• Serve as a primary resource for advanced clinical support processes, including escalations and workflow troubleshooting.
• Review front office work for accuracy, timeliness, and adherence to procedures.
• Train and support other staff on patient support workflows and system use.
• Recommend process changes to improve patient access, data quality, and service consistency.
• Coordinate with care center leadership, providers, billing, referrals, and other teams to resolve barriers.
• Support implementation of new procedures, workflow changes, system updates, or care center initiatives.

Conocimientos

Interpersonal communication

Attention to detail

Time management

Professionalism

Teamwork

Customer service

Educación

High School Diploma or GED

Herramientas

EHR systems

Microsoft Office

Descripción del empleo

Millennium Physician Group is seeking a Medical Receptionist Lead in Raleigh, NC. You will own complex front office workflows, support patient access, and coordinate with clinical and billing teams to ensure accurate documentation and service excellence.

The role requires organizational leadership in a fast-paced setting, a GED or high school diploma, and experience in clerical or healthcare office environments. HIPAA compliance is essential.