Medical Receptionist Lead

Millennium Physician Group; Raleigh (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) with matching

Life Insurance

Disability coverage

Paid Time Off

Employee Assistance Program (EAP)

Job summary

Millennium Physician Group seeks a Medical Receptionist Lead to own complex front office workflows, patient access, and documentation. You will coordinate with care center leadership and clinical staff to resolve operational barriers, support process improvements, and train other staff on patient support tasks.

Ideal candidates bring strong clerical experience, excellent communication, and a patient-focused approach while adhering to HIPAA standards in a fast-paced environment.

Qualifications

• High school diploma or GED is required.
• 1+ year of clerical, customer service or healthcare office experience preferred.
• Basic knowledge of EHR systems and Microsoft Office expected.
• Strong attention to detail and effective communication are essential.
• Candidate must maintain confidentiality and demonstrate professionalism.

Responsibilities

• Manage complex patient access, scheduling, and front office workflows across systems.
• Serve as primary resource for advanced clinical support processes and escalations.
• Review front office work for accuracy and timeliness per procedures.
• Train and support staff on patient workflows and documentation standards.
• Recommend process changes to improve access, efficiency, and data quality.
• Coordinate with care center leadership and teams to resolve operational barriers.

Skills

Clerical experience

Customer service

Healthcare office experience

Interpersonal communication

Time management

Empathy

HIPAA privacy

Punctuality

Professionalism

Education

High school diploma or GED

Tools

EHR systems

Microsoft Office

Job description

Job Description Summary

We are excited to announce an opening for a Medical Receptionist Lead. The Medical Receptionist Lead owns complex front office and patient support workflows that require deep knowledge of scheduling, documentation, communication, and care center operations. Serves as the escalation point for difficult patient access issues, coordinates workflow quality across the team, and supports implementation of process changes that improve service, accuracy, and operational effectiveness. Medical Receptionist Lead is a recognized specialist who owns day-to-day process operations and serves as the escalation point for the most complex issues within the clinical support function. Decisions impact results for the department or business unit. This job synthesizes information across systems to resolve operational issues, recommends improvements to leadership, and trains and reviews the work of other support staff without holding direct reports.

How Will You Make An Impact & Requirements

Key Responsibilities

• Manage complex patient access, scheduling, documentation, and front office workflow issues that require research across systems and teams.
• Serve as a primary resource for advanced clinical support processes, including escalations, work queue management, and workflow troubleshooting.
• Review front office work for accuracy, completeness, timeliness, and adherence to established procedures.
• Train and support other staff on patient support workflows, system use, documentation standards, and patient communication practices.
• Recommend process changes to improve patient access, front office efficiency, data quality, and service consistency.
• Coordinate with care center leadership, providers, clinical staff, billing, referrals, and other teams to resolve operational barriers.
• Support implementation of new procedures, workflow changes, system updates, or care center initiatives within the clinical support area.

Requirements

• High school diploma or General Education Degree (GED).
• 1+ year of experience in clerical, customer service, or healthcare office settings preferred.
• Basic knowledge of EHR systems and Microsoft Office applications preferred.
• Strong attention to detail, interpersonal communication, and time-management skills.
• Demonstrated professionalism and commitment to patient confidentiality.
• Demonstrates empathy and professionalism when interacting with patients and families.
• Adheres to HIPAA and privacy standards in all communications and record handling.
• Consistently meets expectations, follows direction, and maintains punctuality.
• Adjusts to changing workflows and patient volume with composure and teamwork.
• Ability to work independently in a fast-paced, cross-functional environment.

About Millennium Physician Group

Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.

What We Offer

• Health, Dental, and Vision Insurance
• 401(K) Retirement Plan with Matching
• Employer-Paid Life Insurance Short & Long-Term Disability
• Paid Time Off, Floating Holidays, and Paid Major Holidays
• Employee Assistance Program (EAP)

Compensation Range

$20.90

to

$31.35

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.