Medical Front Office Lead: Patient Access & Operations

Urologyspecialistsnc; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

Urology Specialists of the Carolinas is seeking a Clerical Lead to oversee daily front-office operations and support patient access and administrative workflows.

You will serve as the primary resource for clerical staff, ensuring efficient operations, strong team performance, and an excellent patient experience. The role requires healthcare exposure, strong communication, and EMR proficiency.

Qualifications

• High school diploma or GED required.
• Prior medical office or healthcare experience preferred.
• Strong communication and interpersonal skills.
• Proficiency with EMR systems and general computer applications.
• Knowledge of medical terminology, insurance processes, and HIPAA.

Responsibilities

• Act as the primary point of contact for clerical staff.
• Lead huddles to review priorities, workflows, and issues.
• Provide coaching, feedback, and staff training.
• Assign daily tasks and manage work queues (phones, referrals, scheduling, eFax, etc.).
• Greet and assist patients and visitors professionally.
• Maintain accurate patient records, including insurance and billing information.
• Schedule appointments and verify insurance coverage.
• Answer and route calls, manage messages, and handle inquiries promptly.
• Deliver responsive, service-focused support to patients and internal teams.
• Collaborate to ensure smooth patient flow and efficient operations.
• Maintain HIPAA compliance and confidentiality.

Skills

Leadership

Healthcare exp

EMR proficiency

HIPAA knowledge

Communication

Multitasking

Education

High school diploma or GED

Tools

EMR systems

Job description

Urology Specialists of the Carolinas is seeking a Clerical Lead to oversee daily front-office operations and support patient access and administrative workflows.

You will serve as the primary resource for clerical staff, ensuring efficient operations, strong team performance, and an excellent patient experience. The role requires healthcare exposure, strong communication, and EMR proficiency.