Cardiology Front Office Associate – Growth & Benefits

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF eligibility

Health and wellness benefits

Retirement contributions with employer

Paid parental leave

PTO

Flexible leave options

Fertility benefits

Adoption assistance

Backup care for children/elders/pets

Pet insurance

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. You will handle patient registrations, scheduling, and referrals under supervision of management and office leaders.

Responsibilities include collecting demographics and insurance details, processing records requests, and ensuring policy compliance while delivering professional patient interactions.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Education

High School diploma or equivalent

Job description

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. You will handle patient registrations, scheduling, and referrals under supervision of management and office leaders.

Responsibilities include collecting demographics and insurance details, processing records requests, and ensuring policy compliance while delivering professional patient interactions.