Medical Front Desk & Patient Experience Specialist

Orlando Health, Inc.; Orlando (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) Retirement Savings Plan

Health Savings Account

Flexible Spending Account

Paid Time Off (up to 5 weeks)

Life Insurance

Extended Leave Plan

Family Care

Paid Parental Leave

Pet Insurance

Car Insurance

Educational Benefits

Job summary

Orlando Health Medical Group is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

The role may float to Maitland locations as needed, with Mon-Tues availability. A High School diploma and previous clerical/customer service experience are required, along with a professional and courteous demeanor.

Qualifications

• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Skills

Customer service

Clerical skills

Phone etiquette

Education

High School Diploma

Job description

Orlando Health Medical Group is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

The role may float to Maitland locations as needed, with Mon-Tues availability. A High School diploma and previous clerical/customer service experience are required, along with a professional and courteous demeanor.