Medical Front Office

Select Medical; Frisco (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Prescription coverage

PTO

EID (Extended Illness Days)

401(k) with company match

Disability insurance

Family medical leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Frisco, TX is seeking a Patient Service Specialist (PSS) to support front-desk duties, scheduling, insurance verification, and patient communications. This full-time role offers a Monday–Friday schedule with a starting hourly rate based on experience.

Responsibilities include check-in/out, EMR data entry, insurance verification, and coordinating with center staff to ensure smooth patient flow. Benefits, PTO, and retirement options are provided.

Qualifications

• HS diploma or GED required.
• Healthcare office experience preferred.

Responsibilities

• Coordinate patient appointments with center manager to minimize cancellations.
• Register patient information and ensure forms are complete in the electronic medical record.
• Verify patient insurance and obtain required authorizations before visits.
• Collect patient financial responsibility at each visit.
• Scan and maintain medical documents.
• Post and reconcile charges daily for clean claim processing.
• Respond to information requests from patients and staff.
• Maintain office and order supplies.

Skills

Customer service

Insurance verification

Attention to detail

Scheduling

Education

HS diploma or GED

Tools

EMR

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Frisco, TX (Day Neuro Hub)

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 8am - 5pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

Starting salary: $19 - $25 per hourbased off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. To provide outstanding customer service to patients and staff.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR - Inpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans