Medical Front Desk Specialist - Registration & Billing

Revel Staffing; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Revel Staffing is seeking a Medical Receptionist for a busy healthcare clinic in Indianapolis. You will support front desk operations, patient registration, insurance verification, and payment collection, ensuring smooth patient flow in a fast-paced medical office.

The ideal candidate has strong customer service, basic computer skills, and the ability to maintain confidential patient information with discretion.

Qualifications

• High school diploma or GED required.
• HIPAA compliance credential/training required.
• Basic computer skills, including familiarity with Microsoft Office.
• Strong attention to detail and accuracy.
• Positive customer service skills and a patient-focused attitude.
• Professional appearance and demeanor.
• Clear and articulate phone communication skills.
• Ability to stay organized while managing multiple tasks.
• Ability to handle confidential patient and billing information with discretion.

Responsibilities

• Greet patients and provide a friendly, professional first impression.
• Check patients in and out accurately and efficiently.
• Provide registration forms and collect required patient documentation.
• Obtain and scan copies of insurance cards, identification, and other required documents.
• Register new patients and update existing patient records.
• Verify insurance information accurately and in a timely manner.
• Collect patient payments, copays, balances, and other required fees.
• Process cash, check, and credit card payments.
• Assist with billing questions, payment issues, and basic account inquiries.
• Maintain patient flow and communicate wait times or updates as needed.
• Answer phones with a clear, professional, and courteous manner.
• Respond promptly to patient needs and provide excellent customer service.
• Assist patients with follow-up appointments and medical documentation requests.
• Balance daily patient charges against system reports.
• Complete opening and closing procedures, including preparing paperwork and submitting required reports.
• Follow cash control procedures and help secure financial assets.
• Maintain complete, accurate, and confidential patient records.
• Support front office operations and perform other administrative duties as assigned.
• Follow clinic policies, HIPAA requirements, and patient privacy standards.

Skills

Attention to detail

Customer service

Phone communication

Organization

Education

High school diploma or GED

HIPAA compliance credential/training

Tools

Microsoft Office

Job description

Revel Staffing is seeking a Medical Receptionist for a busy healthcare clinic in Indianapolis. You will support front desk operations, patient registration, insurance verification, and payment collection, ensuring smooth patient flow in a fast-paced medical office.

The ideal candidate has strong customer service, basic computer skills, and the ability to maintain confidential patient information with discretion.