Medical Front Desk Receptionist (FDH Chestnut)

Santé Health System; Fresno (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Paid Time Off

Job summary

Sante Health System in Fresno, CA is seeking a full-time Medical Front Office to join Fresno Digestive Health. You will check in patients, verify eligibility, collect copays, update information and greet visitors with outstanding customer service.

Candidates should have front desk experience; EPIC and NextGen knowledge is a plus, and bilingual Spanish/English is preferred. This role includes scheduling, data entry, HIPAA compliance and supporting a busy clinical team.

Qualifications

• High school diploma or GED.
• Minimum 2 years front desk experience.
• Knowledge of EPIC and NextGen preferred.
• Bilingual in Spanish/English for Spanish speaking patients preferred.

Responsibilities

• Greet patients and visitors in a prompt, courteous and helpful manner.
• Check in patients: verify eligibility, confirm and update demographics, collect copays.
• Answer phones, schedule appointments, and direct calls as needed.
• Maintain patient confidentiality in compliance with HIPAA regulations.
• Maintain a neat and organized work area and lobby.

Skills

Front desk experience

Customer service

Bilingual Spanish/English

Education

High school diploma

Tools

EPIC

NextGen

Job description

Sante Health System is looking for a full time Medical Front Office to join our medical office team at Fresno Digestive Health in the Fresno, CA area. This position is responsible for checking patients in prior to entering the clinic by verifying eligibility, collecting copays, updating information, and greeting with excellent customer service.

REQUIREMENTS

• High school diploma/GED equivalent required.
• Minimum 2 years front desk experience.
• Knowledge of EPIC and NextGen preferred.
• Bilingual in Spanish/English for Spanish speaking patients preferred

PERFORMANCE REQUIREMENTS

Knowledge, Skills, and Abilities:

• Knowledge of office procedures.
• Knowledge of managed care products such as HMO's and PPO's.
• Ability to handle large phone volume and assorted tasks expediently and accurately.
• Knowledge of grammar, spelling and punctuation to type patient information.
• Skill in operating a computer and photocopy machine.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand and follow oral and written instructions.
• Ability to sort and file materials correctly and in alphabetical or numeric systems
• Knowledge of accounting practices including auditing, accounts payable/receivable, bank reconciliations, general ledgers, journal entries and work papers.
• Knowledge of automated accounting systems.
• Skill in analyzing financial data and preparing appropriate related reports.
• Ability to communicate effectively.

JOB DUTIES AND RESPONSIBILITIE S

1. Greet patients and visitors in a prompt, courteous and helpful manner.
2. Answer phones: screen and respond to routine request for information;
3. Identify caller i.e., Name and DOB
4. Determine reason for call.
5. Direct caller to the appropriate person or place.
6. Take detailed messages
7. Schedule office appointments
8. Check in patients: verify patient eligibility, confirm, and update patient demographics as needed, collect copays
9. Check out patients/ confirm and schedule future appointments
10. Take phones off exchange in AM and after lunch. Put phones on exchange at lunch and end of day
11. Prepare charts for next day
12. Maintain work area and lobby in neat and orderly manner
13. Attend required meetings
14. Maintain patient confidentiality in compliance with HIPAA regulations
15. Comply with all work rules including those pertaining to safety and health
16. Perform related work as needed
17. Participate in professional development activities and maintain professional affiliations
18. Perform other duties and assignment requested by the Administrator
19. In the spirit of teamwork, employees are expected to follow any other job-related instructions and to perform any other job-related duties as requested.

ABOUT SANTE HEALTH SYSTEM

Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health. Our name symbolizes our commitment to good health, progressive care, and leadership in our community.

Sante is one of the largest healthcare claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals, and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management.

With over 30 years of service to the community we deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. This is why we have created a work culture that is comprised oftalented, driven, dedicated, innovative, and service-driven professionals. We providecompetitive pay, excellent benefits including medical, dental, vision, and life insurance, 401k retirement plan, paid time off, and opportunities for advancement. Being part of our team is like being part of a big family. Join our team and make Sante Health System your home away from home.

If you meet the above qualifications and are ready to provide excellent care to our patients, we want to meet you!

www.santehealth.net