Medical Front Desk Specialist — Patient Experience

IMedicine; Flower Mound (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Paid time off

Job summary

IMedicine in Flower Mound, Texas is seeking a Medical Front Desk Receptionist to create a welcoming, professional experience for patients while ensuring efficient front-office operations. You will be the primary contact for patients and collaborate with providers, clinical staff, billing, and management to keep daily schedules and patient flow smooth.

Responsibilities include greeting patients, verifying demographics, scheduling follow-ups, and maintaining EMR accuracy.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer-service skills.
• Ability to multitask and prioritize responsibilities.
• Strong attention to detail and accuracy.
• Basic computer and data-entry skills.
• Ability to handle confidential information appropriately.
• Dependable attendance and punctuality.

Responsibilities

• Greet patients promptly and professionally upon arrival.
• Verify insurance information and scan IDs.
• Check patients in and out and schedule follow-ups.
• Document patient messages in the EMR and route to staff.
• Answer calls and route messages to appropriate staff.
• Maintain clean, organized front-desk area.
• Protect patient privacy and HIPAA compliance.
• Escalate issues to Office Manager when appropriate.

Skills

Excellent verbal and written comms

Strong customer-service

Multitasking

Attention to detail

Data-entry

Confidential information handling

Punctuality

Education

High school diploma or equivalent

Tools

eClinicalWorks (eCW)

Job description

IMedicine in Flower Mound, Texas is seeking a Medical Front Desk Receptionist to create a welcoming, professional experience for patients while ensuring efficient front-office operations. You will be the primary contact for patients and collaborate with providers, clinical staff, billing, and management to keep daily schedules and patient flow smooth.

Responsibilities include greeting patients, verifying demographics, scheduling follow-ups, and maintaining EMR accuracy.