Medical Front Desk Specialist – Patient Access & Scheduling

Relief-Mental-Health; Orland Park (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Relief Mental Health is seeking a Receptionist to create a welcoming, efficient front desk experience while supporting patient flow and data accuracy. You will collect payments, verify demographics, and route inquiries to the appropriate departments.

The role emphasizes HIPAA compliance, professional customer service, and collaboration with clinicians and staff to ensure smooth clinic operations.

Qualifications

• High school diploma or equivalent required.
• Experience in medical, mental health, or customer service setting preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet patients and check them in with accurate appointment details.
• Verify demographics and insurance information.
• Handle payments: copays, cash-pay balances, cancellation fees.
• Manage front desk communications and route to departments.
• Maintain Receptionist Activity Log and monitor voicemail.
• Support basic clinical tasks as needed (scanning, taking blood pressures).
• Keep front desk and waiting area clean and welcoming.

Skills

Communication

Interpersonal skills

Attention to detail

Organizational skills

Tech literacy

Multitasking

Patient-centered

Education

High school diploma

Tools

EHR systems

Scheduling platforms

Monday.com

Insurance portals

Job description

Relief Mental Health is seeking a Receptionist to create a welcoming, efficient front desk experience while supporting patient flow and data accuracy. You will collect payments, verify demographics, and route inquiries to the appropriate departments.

The role emphasizes HIPAA compliance, professional customer service, and collaboration with clinicians and staff to ensure smooth clinic operations.