Medical Front Desk Specialist – Oncology

MemorialCare; Newport Beach (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Signing bonus

Job summary

MemorialCare is seeking a Front Office Assistant in Newport Beach, CA. You will perform front office duties across medical practices, verify insurance eligibility, manage patient registrations, and handle payments within the EHR system.

A strong customer-service mindset and attention to detail are essential for seamless patient experiences. This full-time role offers day shifts, a signing bonus for external hires, and opportunities to grow within MemorialCare’s integrated health system across

Qualifications

• Prior outpatient medical office and medical insurance experience preferred.
• Prior customer service experience required.
• High School graduate or equivalent.

Responsibilities

• Ensure pre-arrival patient processes are complete and accurate.
• Verify insurance eligibility prior to visits and collect payments with receipts.
• Maintain knowledge of patient financial obligations and screen for accuracy in EHR batches.
• Answer calls promptly and route to appropriate party.
• Reschedule, cancel, and manage appointments per protocol.
• Maintain lobby safety and monitor patient wait times.
• Identify improvement opportunities and escalate to management as needed.

Skills

Customer service

Medical office experience

Insurance verification

Education

High School diploma

Medical Terminology Certificate

BLS for Healthcare Provider

Job description

MemorialCare is seeking a Front Office Assistant in Newport Beach, CA. You will perform front office duties across medical practices, verify insurance eligibility, manage patient registrations, and handle payments within the EHR system.

A strong customer-service mindset and attention to detail are essential for seamless patient experiences. This full-time role offers day shifts, a signing bonus for external hires, and opportunities to grow within MemorialCare’s integrated health system across