Medical Front Desk Associate – Per Diem (OC/LA)

MemorialCare; Costa Mesa (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

MemorialCare is seeking a Front Office Assistant to support medical practices across the North OC and LA County. The role handles patient check-in, forms, data entry, and insurance verification using the EHR system, with a focus on accuracy and courteous, efficient service.

Two 8-hour weekday shifts (8am–5pm) and a per diem status define the schedule. Prior medical office experience and a current BLS certificate are preferred, with ongoing opportunities in a collaborative, patient-centered

Qualifications

• High School diploma or equivalent required.
• Medical Terminology Certificate preferred.
• Current BLS for Healthcare Provider required.
• Prior medical office experience highly preferred.

Responsibilities

• Ensure pre-arrival patient process is complete.
• Assist new patients with Patient Information Forms.
• Verify patient registration data and insurance eligibility.
• Process payments and balance batches in the EHR.
• Maintain knowledge of insurance requirements and patient obligations.
• Demonstrate proficiency in computer management systems.
• Answer calls within 3 rings and direct calls professionally.
• Monitor lobby and notify appropriate staff of delays.
• Identify improvement opportunities and escalate to management.
• Receive, file, and distribute incoming/outgoing materials.

Skills

Customer service

Phone etiquette

Data entry

Insurance verification

Scheduling

EHR systems

Education

High School diploma

Medical Terminology Certificate

BLS Certification

Tools

EHR systems

Scheduling software

Job description

MemorialCare is seeking a Front Office Assistant to support medical practices across the North OC and LA County. The role handles patient check-in, forms, data entry, and insurance verification using the EHR system, with a focus on accuracy and courteous, efficient service.

Two 8-hour weekday shifts (8am–5pm) and a per diem status define the schedule. Prior medical office experience and a current BLS certificate are preferred, with ongoing opportunities in a collaborative, patient-centered