Front Office Assistant I

MemorialCare; Colonia Juarez (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

$1,500 signing bonus

Job summary

MemorialCare is seeking a Front Office Assistant in Newport Beach, CA to support oncology clinics with front desk duties and patient flow. The role requires accuracy in registrations, scheduling, and insurance verification, with a patient-first approach.

The position offers two pay levels based on experience, a 8-hour day shift, and a $1,500 signing bonus for external hires meeting employment requirements. MemorialCare is a nonprofit health system with a broad network in Orange and LA counties.

Qualifications

• Outpatient medical office experience preferred.
• Customer service experience required.

Responsibilities

• Ensure pre-arrival patient process is complete.
• Assist new patients with Patient Information Forms.
• Verify patient registration data and insurance eligibility prior to visit; collect and receipt payments.
• Maintain knowledge of insurance requirements and patient financial obligations.
• Demonstrate proficiency in computer management systems.
• Use scheduling and registration protocols for new patients and editing data.
• Confirm, reschedule, and manage appointments per protocol.
• Answer calls within 3 rings and direct accordingly.
• Monitor lobby for extended waiting times and notify relevant parties.
• Keep patient areas safe and hazard-free.
• Identify and report improvement opportunities to management.
• Receive, file, sort, and distribute materials; perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Education

High School diploma or equivalent

Medical Terminology Certificate

Current BLS for Healthcare Provider

Job description

Title: Front Office Assistant

Location: Newport Beach, CA

Department: Oncology

Status: Full time

Shift: Days (8hr shift)

FOA Level 1 – 0 to 2 year of Experience Pay Range: $23.00/hr - $29.50/hr

FOA Level 2 – 2+ years of Experience Pay Range: $23.33/hr - $30.98/hr

$1,500 signing bonus available to external hires new to MHS employment, contingent upon satisfaction of employment requirements.

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability.Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

Responsible for the front office duties in support of all medical practices as assigned utilizing the five (5) Simply Better steps with every patient and team member interaction.

Essential Job Outcomes

• Ensure pre-arrival patient process is complete.
• Assist new patients with Patient Information Forms.
• Accurately verify patient registration data. Verify insurance eligibility prior to patient visit, collect and receipt payments accurately and follow through with all changes. Produce error-free batches which include counting and balancing in agreement with EHR.
• Maintain knowledge of insurance requirements including patient financial obligations.
• Demonstrate proficiency in computer management systems.
• Knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.
• Confirm and reschedule all appointments as directed. Reschedule any bumped appointments. Process arrived, cancelled, rescheduled, and no-show appointments per protocol.
• Answer all calls within 3 rings. Screen and direct all incoming telephone calls in an efficient and professional manner.
• Monitor lobby for prolonged patient waiting by notifying appropriate party (patient/provider/nurse) when extended waiting time occurs. Notify Management of patient issues.
• Ensure patient areas are safe, clear, and free from hazards.
• Identify improvement opportunities, implement countermeasures and elevate to appropriate management resource as needed.
• Receive, file, sort, and distribute all incoming and outgoing materials appropriately.
• Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.
• “Other duties as assigned”.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Experience

• Prior outpatient medical office and medical insurance experience highly preferred
• Prior customer service experience required

Education

• High School graduate or equivalent required.
• Medical Terminology Certificate preferred.
• Current BLS for Healthcare Provider required