Front Office Specialist – Healthcare Reception & Scheduling

MemorialCare; Tustin (CA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Signing bonus

Health insurance

Benefits package

Job summary

MemorialCare is seeking a Front Office Assistant in Tustin, CA to support primary care practices with patient check-in, insurance verification, payments, and accurate record-keeping in the EHR system.

The role requires strong customer service skills, multitasking at a fast pace, and responsibilities including call handling, scheduling, and maintaining a welcoming lobby. Eligible external hires may receive a $1,500 signing bonus.

Qualifications

• Prior outpatient medical office and medical insurance experience highly preferred.
• Prior customer service experience required.

Responsibilities

• Ensure pre-arrival patient process is complete.
• Assist new patients with Patient Information Forms.
• Accurately verify patient registration data and insurance eligibility.
• Process payments and balance batches in EHR.
• Answer calls within 3 rings and direct calls professionally.
• Manage lobby safety and cleanliness.
• Schedule, reschedule, and confirm appointments per protocol.

Skills

Customer service

Data entry

Phone support

Insurance verification

Education

High School diploma

Medical Terminology Certificate

BLS for Healthcare Provider

Job description

MemorialCare is seeking a Front Office Assistant in Tustin, CA to support primary care practices with patient check-in, insurance verification, payments, and accurate record-keeping in the EHR system.

The role requires strong customer service skills, multitasking at a fast pace, and responsibilities including call handling, scheduling, and maintaining a welcoming lobby. Eligible external hires may receive a $1,500 signing bonus.