Medical Front Desk Specialist - Flexible Schedule

Talentify; Cleveland (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Dental insurance

Employee discounts

Great small business work environment

Flexible scheduling

Job summary

American Family Care is seeking a front desk professional to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will help maintain patient flow and ensure positive patient relations at our medical centers.

The role emphasizes accurate data entry, friendly customer service, and reliable office procedures in a fast-paced clinic environment.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards.
• Register patients, update patient records, verify insurance accurately and timely, and check patients out.
• Determine, collect, and process patient payments and address collection and billing issues.
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
• Balance daily patient charges (cash, check, credit cards) against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties and responsibilities as assigned.

Skills

Customer service

Attention to detail

Phone etiquette

Professional appearance

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care is seeking a front desk professional to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will help maintain patient flow and ensure positive patient relations at our medical centers.

The role emphasizes accurate data entry, friendly customer service, and reliable office procedures in a fast-paced clinic environment.