Medical Front Desk & Patient Services Coordinator

American Family Care; Gastonia (NC); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Retirement benefit

Free uniforms

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Great small business work environment

Flexible scheduling

Paid time off, health insurance, ...

Job summary

American Family Care is hiring for a medical clerical role focused on accurate patient check-in/out, insurance verification, and maintaining patient records. You will manage admissions, collect payments, and ensure smooth patient flow in a fast-paced clinic setting.

The position requires a high school diploma or equivalent, basic computer skills (Microsoft Office), and a strong emphasis on accuracy, customer service, and professional phone manners.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards.
• Register patients, update patient records, verify insurance accurately and timely, and check patients out.
• Determine, collect, and process patient payments and address collection and billing issues.
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
• Balance daily patient charges against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties and responsibilities as assigned.

Skills

Customer service

Registration

Cash handling

Phone etiquette

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care is hiring for a medical clerical role focused on accurate patient check-in/out, insurance verification, and maintaining patient records. You will manage admissions, collect payments, and ensure smooth patient flow in a fast-paced clinic setting.

The position requires a high school diploma or equivalent, basic computer skills (Microsoft Office), and a strong emphasis on accuracy, customer service, and professional phone manners.