Flexible Medical Receptionist & Patient Concierge

American Family Care; Knoxville (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Small-business environment

Flexible scheduling

Paid time off

Health insurance

Dental insurance

Retirement plan

Job summary

American Family Care is seeking a front desk/clerical associate to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will help maintain patient flow and provide positive patient relations in a busy clinic.

Responsibilities include greeting patients, registering them, updating records, and handling payments while ensuring accuracy and professional service across daily operations.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards.
• Register patients, update patient records, verify insurance accurately and timely, and check patients out.
• Determine, collect, and process patient payments and address collection and billing issues.
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
• Balance daily patient charges against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties and responsibilities as assigned.

Skills

Customer service

Attention to detail

Phone etiquette

Professional appearance

Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

American Family Care is seeking a front desk/clerical associate to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will help maintain patient flow and provide positive patient relations in a busy clinic.

Responsibilities include greeting patients, registering them, updating records, and handling payments while ensuring accuracy and professional service across daily operations.