Medical Front Desk Specialist - Day Shift, Scheduling

Trinity Health Of New England; Waterbury (CT); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Retirement Savings Program with Match

Paid Time Off / Vacation / Holidays

Tuition Reimbursement and Professional

Development Opportunities

Life Insurance

Job summary

Trinity Health Of New England is seeking a Business Services Representative for our Gastroenterology outpatient office in Connecticut. You will greet patients, answer phones, schedule appointments, and manage front desk operations including patient registration, insurance verification, and copays.

You will also support the clinical team with pre-certifications, prior authorizations, referrals, chart preparation, and handling faxes.

Qualifications

• Experience in a medical office or billing department preferred
• Knowledge of patient billing and medical terminology preferred
• Excellent keyboard skills; proficient in Windows-based computer environment and Microsoft Office products

Responsibilities

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols to maximize provider productivity

Skills

Medical office experience

Patient billing knowledge

Microsoft Office proficiency

Attention to detail

Education

High school diploma or equivalent

Job description

Trinity Health Of New England is seeking a Business Services Representative for our Gastroenterology outpatient office in Connecticut. You will greet patients, answer phones, schedule appointments, and manage front desk operations including patient registration, insurance verification, and copays.

You will also support the clinical team with pre-certifications, prior authorizations, referrals, chart preparation, and handling faxes.