Medical Receptionist - Gastroenterology

Trinity Health; Waterbury (CT); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Prescription Drug and

Vision Coverage

Retirement Savings with Employer Match

Paid Time Off & Holidays

Tuition Reimbursement

Life and AD&D Insurance

Well-being Initiative

Career Growth Opportunities

Job summary

Trinity Health Of New England is seeking a Business Services Representative for our Gastroenterology outpatient office in Connecticut. You will greet patients, answer phones, schedule appointments, verify insurance, and handle copays while supporting clinical staff with pre-certifications and referrals.

This full-time, day-shift role emphasizes a warm, organized front desk presence and accurate administrative work.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or billing preferred.
• Excellent keyboard skills and proficiency with Windows and MS Office.

Responsibilities

• Greets and communicates with patients in person or by phone in a courteous manner.
• Answers phones timely using appropriate scripting and directs calls to staff.
• Schedules patient appointments per department protocols to maximize productivity.
• Supports front desk tasks like patient registration, insurance verification and copay collection.

Skills

Customer service

Medical office experience

Typing speed / keyboard skills

Education

High school diploma

Tools

Windows OS

Microsoft Office

Job description

Employment Type: Full time Shift: Day Shift Description:

Position Purpose

As a Business Services Representative in our welcoming Gastroenterology outpatient office, you’ll be the first friendly face our patients see and the voice that makes them feel cared for from the very first phone call. In this vital role, you’ll help keep our practice running smoothly by greeting patients, answering phones, scheduling appointments, and managing important front desk operations like patient registration, insurance verification, and collecting copays. You’ll also support our clinical team with tasks like pre-certifications, prior authorizations, referrals, chart preparation, and handling incoming and outgoing faxes. If you love creating a warm, organized environment and making a difference in a patient’s day, we’d love to meet you!

What you will do

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications

• High school diploma or equivalent
• Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred
• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Compensation and Benefits

At Trinity Health Of New England, we understand that the success of our organization is directly related to our hardworking, compassionate, and dedicated colleagues who contribute their time and skills to help transform healthcare. That's why we've compiled a competitive, comprehensive compensation and benefits package that offers our colleagues protection and peace of mind, both at home and at work.

Pay Range: $17.50 - $23.80

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our comprehensive benefits package includes

• Medical, Dental, Prescription Drug and Vision Coverage
• Retirement Savings Program with Employer Match
• Time Off - may include Paid Time Off, Vacation, Sick Time, and Holidays
• Tuition Reimbursement and Professional Development Opportunities
• Basic and Supplemental Life and AD&D Insurance
• Well-being Initiative
• Career Growth and Advancement Opportunities within Trinity Health

Position Highlights and Benefits

• Day Shift. Hours may vary
• Great benefits effective day 1!
• Patient-centric environment
• Career growth and advancement potential
• Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.