Bilingual Secretary, Primary Care Internists

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 29,000 - 48,000; Full time

Job summary

Cape Cod Hospital in Hyannis, MA, is seeking a bilingual Secretary for Primary Care Internists to provide administrative support for physicians and staff. The role involves patient intake, payments processing, scheduling, and chart management in a clinical setting.

Requirements include fluency in English and Portuguese, high school diploma, basic computer skills, and prior medical office experience preferred.

Qualifications

• Ability to read, write and communicate in English and Portuguese.
• High School graduate or equivalent.
• Portuguese fluency demonstrated by interpreter services testing.
• Basic computer and keyboarding skills are required.
• Experience in a medical office setting preferred.

Responsibilities

• Greet patients and collect demographic/insurance information for scheduling.
• Collect co-pays and payments; enter payments in scheduling system.
• Schedule appointments and process referrals and prior authorizations.
• Maintain patient charts and retrieve medical records for visits.
• Answer phones, route calls, and manage messages for physicians and staff.

Skills

Bilingual English/Portuguese

Basic computer skills

Typing 30 wpm

Medical office[?] scheduling

Customer service

Education

High School diploma or equivalent

40-hour Medical Interpreter course (preferred)

Job description

Bilingual Secretary, Primary Care Internists (260708-50001992)

Purpose of Position : To provide administrative bilingual non-clinical support in an efficient, timely and professional manner for physicians and staff within the medical office.

Description

• Greetspatients,obtains/confirmsaccuratedemographic/insurance information upon registering patients into scheduling software. Secures copies of valid insurance cards and identification of patients.
• Collects co-paysand payments.
• Entersall payments accurately in scheduling system at time of visit; process patient receipts,reconcilesindividual daily cash receipts, andcompletes nightly batch reportfor all transactions on POS device.
• Schedules patient appointments in person or by telephone including but not limited to office visits, laboratory,radiologyand otherphysician'soffices. Process insurance referrals and prior authorizations.
• Checks MASS REV'S and BMC for patient eligibility as needed.
• Provides information on Health Care Proxies, Advanced Beneficiary Notice, HIPAA, and obtains necessary patient consents.
• Answers telephone calls promptly, direct calls toappropriate personneland or departments and takeaccuratemessages. Retrieves and addresses all messages left on voice mail each hour.Forwardsand retrieves phone lines during office hours as needed and informs the answering service of "on call"physiciansschedules. Addresses all messages left with the answering servicein a timely manner.
• Maintains physician’s daily appointment schedule; produces schedules and super bills from automatedsystem;locates,pullsand prepares all medical records for the followingday'soffice visits.
• Maintains organization of patient charts, departmentrecordsand filingsystemto ensure efficient retrieval of information; affixes proper identification and aging labels on all charts,assistsin location of missingchartsand compiles new charts.
• Pullscharts for telephone messages anddistributescharts to secretary,nurseorphysicianas necessary.Pullscharts andattachespatient resultsin a timely manner.
• Files correspondence, reports,testsresults and re-files all charts that have been taken out of file areas.
• Photocopies/faxes information, copies and/or provides medicalrecordsinformation for patients, outside agencies and physicians under established guidelines.
• Assistsin the orientation of new personnel.
• Assumes professional responsibility for development of skills and ongoing education.
• Consistently provides service excellence to all patients, family members, visitors, volunteers, and co-workers.
• Performs other related duties as assigned.

Qualifications

• Ability to read, write and communicate in English
• High School graduate or equivalent.
• Ability to read, write and communicate in Portuguese
• Fluency in Portuguese asdemonstratedby an oral fluency test administered by the CCHC Interpreter Services department.
• Basic computer skills
• Keyboarding at 30 words per minute asdemonstratedby successful completion of a timed test
• At least one-year successful experience within the past 2 years in medical setting
• (Preferred) Successful completion of a minimum of40 houraccredited medical interpreter course
• Knowledge of processing referrals/prior authorizations

Organization

Cape Cod Hospital

Primary Location

Massachusetts-Hyannis

Annual/Hourly : Hourly

Hiring Pay Range : $ 21.38 - $ 35.11

Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.