Patient Care Coordinator

Pnsoc; Long Beach (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

401(k) matching

Job summary

Pacific Neuropsychiatric Specialists (PNS) is seeking a friendly front desk professional to welcome patients, collect copays, and coordinate scheduling. You will support providers by handling paperwork, insurance communications, and patient messages while maintaining a smooth, organized reception area.

The role requires strong communication, multitasking, and computer skills, with flexibility to cover different locations and high-volume days to ensure exceptional patient service.

Qualifications

• Friendly, outgoing, people-oriented demeanor.
• Excellent written and oral communication abilities.
• Proficient telephone and computer skills.
• Able to prioritize multiple tasks under stress in a changing environment.
• Intermediate math and computer skills.

Responsibilities

• Welcome patients with a positive attitude.
• Check in patients and collect copays.
• Check out patients and schedule follow-ups.
• Maintain full provider schedules and manage waitlist calls.
• Schedule/confirm appointments for existing patients.
• Assist providers with paperwork and insurance/mail correspondence.
• Relay patient messages to providers and communicate responses.
• Answer calls and voicemails promptly.
• Be a team player and cover locations as needed.
• Handle high-volume office efficiently.

Skills

People skills

Communication skills

Telephone skills

Multitasking

Computer skills

Education

High School Diploma

College or college-equivalent education

Medical Assistant Certification

BLS/CPR Certification

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• 401(k) matching

Are you doing what you love? We are!

Pacific Neuropsychiatric Specialists (“PNS”), are important members of a team effort. We hope that employees find their position with PNS rewarding, challenging, and productive. Our employees have been the fuel of our successful growth and are the foundation of our future. We support healthy work/life balance for our employees and invest in their potential through opportunities for continual learning and growth.

Key Responsibilities:

• Welcome all patients with an inviting and positive attitude.
• Check patients in and collect copays.
• Check patients out and schedule follow-up appointments.
• Ensure provider's schedules are full and if there are openings call patients on the waitlist.
• Schedule and confirm appointments for existing patients.
• Assisting provider with filling out paperwork brought in by the patient and or faxed by insurance company/EDD and assist with letters when needed.
• Relaying patient messages/concerns to providersvia email and effectively communicate back to patients what the provider's response is.
• Answering and returning patient calls as well as responding to their voicemails in a timely manner.
• Being a team player who is willing to help when and where it is needed.
• Flexibility with locations if coverage is needed.
• Ability to handle a high volume office.

Skills and Qualifications:

• Previous experience or training/education working in a medical facility.
• Must be friendly, outgoing, “people oriented”.
• Excellent communications skills, both written and oral.
• Telephone and computer skills.
• Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
• Intermediate math and computer skills.
• Must be able to interact with all levels of staffing in a professional manner.

Education and Experience:

• High School Diploma required. College or college-equivalent education is preferred.
• Psychiatric practice experience recommended.
• Medical Assistant Certification (Preferred).
• BLS/CPR Certification (Required).

Compensation and Benefits:

• PNS offers a competitive compensation package including; Medical, dental, vision, and paid time off.
• Hourly rate based on skill, experience and tenure of your profession.