Patient Care Coordinator

Pacific Neuropsychiatric Specialists; Long Beach (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

401(k) matching

Job summary

Pacific Neuropsychiatric Specialists is seeking a friendly, patient-oriented Medical Assistant/Receptionist to welcome all patients, check in and collect copays, schedule follow-up appointments, and help keep provider schedules full. You’ll assist with paperwork, relay messages to providers, and respond to calls and voicemails promptly.

The role requires experience in a medical facility, strong communication, telephone and computer skills, and CPR/BLS certification.

Qualifications

• Experience or training in a medical facility.
• Friendly, outgoing, people oriented.
• Excellent written and oral communication skills.
• Telephone and computer skills.
• Ability to prioritize multiple tasks and handle stress.
• Intermediate math and computer skills.
• Professional interaction with all staff levels.

Responsibilities

• Welcome patients with a positive attitude.
• Check patients in and collect copays.
• Check patients out and schedule follow-up appointments.
• Ensure provider schedules are full and call waitlist patients when openings arise.
• Schedule and confirm appointments for existing patients.
• Assist with paperwork from patients and insurance/EDD as needed.
• Relay patient messages to providers and communicate responses.
• Answer calls and voicemails promptly.
• Be a team player and assist where needed.
• Maintain coverage flexibility across locations.
• Handle a high-volume office efficiently.

Skills

Medical facility experience

People oriented

Excellent communication

Telephone skills

Computer skills

Multitasking under stress

Professional interaction

Education

High School Diploma or equivalent

Psychiatric practice experience

Medical Assistant Certification (Preferred)

BLS/CPR Certification (Required)

Job description

Are you doing what you love? We are!

Pacific Neuropsychiatric Specialists is a leading mental health medical group that provides treatments for various mental health issues, including ADD/ADHD, depression, adolescent psychiatry, adult psychiatry, medication management, anxiety, psychotherapy, schizophrenia, bipolar disorder, schizophrenia, and dementia. Employees of Pacific Neuropsychiatric Specialists (“PNS”), are important members of a team effort. We hope that employees find their position with PNS rewarding, challenging, and productive. Our employees have been the fuel of our successful growth and are the foundation of our future. We support healthy work/life balance for our employees and invest in their potential through opportunities for continual learning and growth.

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• 401(k) matching

Key Responsibilities:

• Welcome all patients with an inviting and positive attitude.
• Check patients in and collect copays.
• Check patients out and schedule follow-up appointments.
• Ensure provider's schedules are full and if there are openings call patients on the waitlist.
• Schedule and confirm appointments for existing patients.
• Assisting provider with filling out paperwork brought in by the patient and or faxed by insurance company/EDD and assist with letters when needed.
• Relaying patient messages/concerns to providers via email and effectively communicate back to patients what the provider's response is.
• Answering and returning patient calls as well as responding to their voicemails in a timely manner.
• Being a team player who is willing to help when and where it is needed.
• Flexibility with locations if coverage is needed.
• Ability to handle a high volume office.

Skills and Qualifications:

• Previous experience or training/education working in a medical facility.
• Must be friendly, outgoing, “people oriented”.
• Excellent communications skills, both written and oral.
• Telephone and computer skills.
• Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
• Intermediate math and computer skills.
• Must be able to interact with all levels of staffing in a professional manner.

Education and Experience:

• High School Diploma required. College or college-equivalent education is preferred.
• Psychiatric practice experience recommended.
• Medical Assistant Certification (Preferred).
• BLS/CPR Certification (Required).

Compensation and Benefits:

• PNS offers a competitive compensation package including; Medical, dental, vision, and paid time off.
• Hourly rate based on skill, experience and tenure of your profession.