Medical Support Assistant – Clinic Scheduling & Admin

Loyal Source; Loveland (CO); On-site; USD 30,000 - 36,000; Full time

Job summary

Loyal Source Government Services is looking for full-time Medical Support Assistants to provide administrative services to the Northern Colorado VA Outpatient Clinic in Loveland, CO.

The role covers receptionist duties, patient communications, scheduling coordination, data entry into CPRS and VistA, and liaison with VA medical providers and community care partners. Schedule is Monday to Friday, 7:00am–4:30pm, with a pay rate of $18.59 per hour plus $5.42 in fringe benefits.

Qualifications

• High School diploma or GED required.
• Typing speed of at least 50 WPM.
• Basic medical terminology knowledge.
• At least 6 months of customer service experience.
• One year of specialized clinical experience (doctor’s office, clinic or hospital).
• Experience scheduling medical appointments in a clinical setting.
• Experience with electronic health record systems (EHR).
• Experience screening and directing telephone calls.

Responsibilities

• Coordinate scheduling with Scheduler Team Lead to ensure schedulers are competent and represent the VA well.
• Ensure patient communications are completed on time and appropriately.
• Coordinate and authorize Veteran care with external providers when needed.
• Advise VA medical providers on rules and processes for Community Care.
• Notify Lead MSA when automated systems are not performing as needed.
• Validate and update patient demographic information.
• Process health/administrative information into CPRS and VistA.
• Process community care through HS RM and PPMS systems as needed.
• Screen and answer telephone calls courteously and promptly.
• Daily use of MS Office (Excel, Word, Outlook, Teams).
• Schedule appointments and manage pre/post-appointment contacts.
• Provide quality customer service for patients, families, VA staff, contractors and physicians.

Skills

Customer service

Typing 50 WPM

Medical terminology

Scheduling

Phone screening

MS Office

Communication

Team coordination

Education

High School diploma or GED

Tools

CPRS

VistA

HealthShare Referral Manager (HSRM)

Provider Profile Management System (PPMS)

Microsoft Office

Job description

Loyal Source Government Services is looking for full-time Medical Support Assistants to provide administrative services to the Northern Colorado VA Outpatient Clinic in Loveland, CO.

The role covers receptionist duties, patient communications, scheduling coordination, data entry into CPRS and VistA, and liaison with VA medical providers and community care partners. Schedule is Monday to Friday, 7:00am–4:30pm, with a pay rate of $18.59 per hour plus $5.42 in fringe benefits.